Return to Help Index
My Account
Tax Exempt
  3D Molecular Designs collects sales tax by law in Wisconsin and California.

Tax Exempt customers in Wisconsin should enter their tax exempt number during the checkout process. Your initial confirmation information on your first order will still include sales tax, but before your order is processed, 3D Molecular Designs will change your account to tax exempt. After your order is processed, you will receive an email with your revised invoice. Subsequent orders under the same account automatically display as tax exempt.

The state of California requires us to collect sales tax on all orders.
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  3D Molecular Designs is a small, private business. In order to keep prices as low as possible, we cannot cover return shipping costs. If you wish to return a product, we will refund the purchase price once we receive the item, minus a $25 restocking fee. If a product is defective, 3D Molecular Designs will replace the faulty part(s) or refund the purchase price and shipping fees, at our discretion.

To return an item, or report a problem, please email customer service
or call 414-774-6562 for assistance.
I received the wrong product.
  If you feel that you have received the wrong product, please email customer service or call 414-774-6562 as soon as possible.  We will work with you to rectify the problem.
What is your return policy?
  3D Molecular Designs is a small, private business. In order to keep prices as low as possible, we cannot cover return shipping costs. If you wish to return a product, we will refund the purchase price once we receive the item, minus a $25 restocking fee. If a product is defective, 3D Molecular Designs will replace the faulty part(s) or refund the purchase price and shipping fees, at our discretion.

To return an item, or report a problem, please email customer service or call 414-774-6562 for assistance.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.