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|Do you ship to my country?|
|3D Molecular Designs only ships to the US and Canada at this time.
European customers can order our products through Timstar.
Australian customers can order our products through Southern Biological.
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.|
|What is the return policy?|
|Returns on 3D Molecular Designs’ (3DMD) products are very rare, but about once a year a customer asks to return an item. After receiving the returned product for the customer, 3DMD will send a refund by check of the purchase price of the item, minus a $25.00 restocking fee.
If the product is defective, 3D Molecular Designs will replace the defective part(s), or refund the purchase price and shipping fees, at 3DMD’s discretion.
To return an item, or report a problem,